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Friday, December 18, 2009
The importance of "Where is the bathroom?"
Great
article
on RUSQ archives about patrons' first impressions of the library, and customer service excellence.
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This is my personal blog and only contains my own views, thoughts and opinions. It is not endorsed by the Ottawa Public Library, nor does it constitute an official communication of the Ottawa Public Library.
Also blogs at...
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Book Review: The Mike Macujo Method
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It was a honour to work with you, Luis
Atwater Library's Digital Literacy Project
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The importance of "Where is the bathroom?"
Counting (vacation) blessings
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