Wednesday, January 27, 2010

London Libraries Change Program: Backlash

"I don’t think any member of the public would have put interlibrary stock, online services and automated lending as the three priorities for change in London Libraries. In fact we know they would have put improved shelf stock, longer hours and better buildings along with a request that well informed staff be available at counters. It is almost bizarre that the LLCP failed to identify the things that people most want."


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